Contact Us – Lotto24 UK Support & Editorial Team
Need help with Lotto24? This page explains what our editorial team can answer, how to reach support for account questions, and what to have ready when you write in.
How to reach this site's editorial team
Questions about our content, corrections or general enquiries about lotto24-de.com.de go to [email protected]. We typically respond within 48 hours on weekdays.
Our inbox handles questions about what we've written, how we gather information, and requests to update or correct published content. We don't process registrations, deposits, withdrawals or bonuses — those go through the channels below.
Questions about your account or play
Account support — registration, deposits, withdrawals, bonuses, verification and technical problems — is handled directly by the operator. Reach them at [email protected] or call 040 299 960 996 Monday to Saturday, 10:00 to 19:00. A contact form and live chat are also available on the platform itself.
Before you write in, have this information ready so the first reply can be useful:
- The email address registered on your account
- The approximate date and time of the problem
- Any reference number or error message shown on screen
- The payment method used, if your question is about a deposit or withdrawal
Support can walk you through identity verification, explain how wagering requirements work, troubleshoot login issues, and confirm withdrawal timings. The more detail you give upfront, the faster they can resolve it.
Gambling support and taking a break
If gambling has stopped being entertainment, free and confidential help is available 24/7 through GamCare at gamcare.org.uk or by calling 0808 8020 133. BeGambleAware (begambleaware.org) offers practical tools and self-assessment resources, and GamStop (gamstop.co.uk) lets you self-exclude across all UK-licensed sites at once.
We set deposit limits during registration, capped at 1,000 EUR per month, and you can adjust personal limits on deposits, wagers and losses at any time. Stricter limits take effect immediately; relaxed ones only apply after a seven-day cooling-off period. A 24-hour timeout button is permanently visible during play, and self-exclusion through the national OASIS system starts at three months.
Complaints and escalation
If a response from the operator hasn't resolved your issue, or if you believe a term has been applied unfairly, put the complaint in writing with the full timeline and any relevant screenshots. The operator is required to acknowledge formal complaints and explain their decision.
For unresolved disputes involving UK-facing services, the Alternative Dispute Resolution process may apply — check the operator's terms for the designated body. Issues involving German-regulated products fall under the Gemeinsame Glücksspielbehörde der Länder (GGL), which oversees licensed gambling in Germany.
Access to this site is restricted to persons aged 18 and over (18+). If gambling ever stops feeling like entertainment, free and confidential support is available at BeGambleAware.org.
Last updated:
Game Providers
